Our state-of-the-art call center has full data/telecom capabilities with multiple carriers to ensure that we are operating to the best of our abilities at all time. Our in-house software is able to integrate with most hospital and provider systems and can provide fully customized reports to track progress. We will work with all clients to deliver a collaborative experience designed to drive customer satisfaction and loyalty.
Our payment technology is fully PCI compliant and call center employees are trained on FDCPA and HIPAA regulations as well as PHI procedures. Our call center is equipped with an automated dialer and voice recorder on each line, designed to provide seamless service to our customers. Further, our call center employees are bilingual and are able to communicate effectively with patients both in English and in Spanish.